Frequently Asked Questions
Everything you need to know about our natural skincare solutions.
Are Vilvah products suitable for sensitive skin?
Yes, our products are formulated with high-quality natural ingredients and are free from harsh chemicals like sulfates and parabens. We recommend performing a patch test before full application.
How long does shipping typically take?
Orders are processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping may take 10-15 business days depending on the destination.
What is your return and exchange policy?
Due to the personal nature of skincare, we only accept returns or exchanges for products that arrive damaged or are incorrect. Please contact our support team within 48 hours of delivery.
Are your products cruelty-free and vegan?
Vilvah is a 100% cruelty-free brand. Most of our products are vegan, though a select few may contain ethically sourced ingredients like honey or goat milk, which are clearly listed on the labels.
How should I store my natural skincare products?
To maintain potency and shelf life, store your products in a cool, dry place away from direct sunlight. Ensure lids are tightly closed after every use.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your shipment's progress in real-time.