Returns & Exchanges

At Vilvah, we strive to provide you with the purest skincare experience, but if you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process within 7 days of delivery. Please ensure that products remain unused and in their original packaging to qualify for a full refund or replacement.

Return Process

• 1.
  Initiate Request

  Visit our dedicated Returns Portal or email our support team with your order ID and clear images of the product within 7 days of receipt.

• 2.
  Quality Inspection

  Once your request is submitted, our team will review the details and approve the return based on the product condition and reason for return.

• 3.
  Reverse Pickup

  Upon approval, we will arrange a reverse pickup from your delivery address through our trusted courier partners at no additional cost to you.

• 4.
  Refund Processing

  After the returned item reaches our warehouse and passes a quality check, your refund will be credited to your original payment method within 5-7 business days.